Following the government’s announcement regarding Prevention and Control of Disease Ordinance, Emperor Cinemas will be temporarily closed from 2 Dec 2020 (WED) to 3 Feb 2021 (WED).
【Ticket Refund Arrangements of Affected Shows】
● For customers who purchased ticket(s) of affected shows via website or mobile app, we will proceed refund directly. It usually takes 4 - 6 weeks for the payment to be credited to your credit card account, depending on respective bank’s policies.
● For customers who purchased ticket(s) at box office, please visit respective Emperor Cinemas concierge to apply for refund within 45 days after cinema reopened.
● VIP members who redeemed buy 1 get 1 free ticket offer with tokens or purchased ticket(s) with discount e-coupon(s), the token difference and respective e-coupon(s) will be credited to your membership account within 14 working days.
● For customers who confirmed a house booking, our salesperson will contact you directly for the arrangements.