Following the government’s announcement regarding Prevention and Control of Disease Ordinance, Emperor Cinemas will be temporarily closed from 7 January 2022 (FRI) to 20 January 2022 (THURS).
【Ticket Refund Arrangements of Affected Shows】
- For customers who purchased ticket(s) of affected shows via website or mobile app, we will proceed refund directly. It usually takes 4 - 6 weeks for the payment to be credited to your credit card account, depending on respective bank’s policies.
- For customers who purchased ticket(s) at box office, please visit respective Emperor Cinemas concierge to apply for refund before 6 Jan 2022 or within 45 days after cinema reopen.
- For customers who purchased ticket(s) with physical movie voucher or complimentary voucher, please visit respective Emperor Cinemas concierge to apply for refund before 6 Jan 2022 or within 45 days after cinema reopen.
- For customers who purchased ticket(s) with AIA Movie e-Voucher or Emperor Cinemas Movie e-Voucher, refund will be executed automatically and the expiry date of the Movie e-Voucher will be extended to 30 April 2022.
- VIP members who redeemed buy 1 get 1 free ticket offer with tokens or purchased ticket(s) with e-coupon(s), the token difference and respective e-coupon(s) will be credited to your membership account within 14 working days.
- For customers who confirmed a house booking, our salesperson will contact you directly for the arrangements.
For enquiry, please email us at enquiry@emperorcinemas.com or contact us at 2969 7525. (Office Hour: Mon to Fri 10AM - 6PM)