Following the government’s announcement regarding Prevention and Control of Disease Ordinance, Emperor Cinemas will be temporarily closed from 2 December 2020 (WED) to 17 February 2021 (WED).
【Ticket Refund Arrangements of Affected Shows】
- For customers who purchased ticket(s) of affected shows via website or mobile app, we will proceed refund directly. It usually takes 4 - 6 weeks for the payment to be credited to your credit card account, depending on respective bank’s policies.
- For customers who purchased ticket(s) at box office, please visit respective Emperor Cinemas concierge to apply for refund within 45 days after cinema reopened.
- VIP members who redeemed buy 1 get 1 free ticket offer with tokens or purchased ticket(s) with discount e-coupon(s), the token difference and respective e-coupon(s) will be credited to your membership account within 14 working days.
- For customers who confirmed a house booking, our salesperson will contact you directly for the arrangements.
【Extension of Emperor Cinemas’ Offer Validity】
The validity of Emperor Cinemas’ movie voucher, coupon, cash coupon and VIP membership shall be extended. Extension period is double of cinema temporary closure period! For details, please click HERE.
For enquiry, please email us at firstname.lastname@example.org or contact us at 29697525 (Office Hour: 10AM - 6PM).