1. General Terms and Conditions
1.1. VIP Membership Application
1.1.1. Applicant can apply the membership via following channels: at Emperor Cinemas; or via Emperor Cinemas website or mobile app. Upon the submission of a completed application form and all the necessary information and payment of the membership fee, the applicant is deemed to have carefully read and understood and deemed to accept and agree to be bounded by the Terms and Conditions herein and the Emperor Cinemas VIP Membership of the applicant will be effective thereon.
1.1.2. Member warrants and represents that all information provided in the application form is true, accurate and complete.
1.1.3. Member agrees to update the personal profile of e-membership account via Emperor Cinemas website or mobile app immediately upon any changes of details submitted to us in the application form. Emperor Cinemas shall not be liable for any claim, demand, liability or action resulting from their failure to supply us with their updated, true, accurate and complete information.
1.1.4. Emperor Cinemas has the final decision to refuse or terminate the registration of any applicant for any reason whatsoever.
1.1.5. Member must present valid membership card or e-membership card or login to e-membership account prior to payment to enjoy privileges, earn Tokens, use complimentary vouchers/redemption coupons/coupons and gift redemptions.
1.1.6. Member’s registered name and date of birth must be identical to their identification documents, in order to serve gift redemption and verification (if necessary) purpose.
1.1.7. Each mobile number can be used to register for one membership account only. The registered mobile number must be verified to activate account.
1.1.8. Each email address can be used to register for one membership account and receive membership notifications. Member is not entitled to enjoy all membership offers if the account is not activated.
1.1.9. No membership fee will be refunded for membership termination before expiry and all Tokens and complimentary vouchers/redemption coupons/coupons in account will be forfeited.
1.1.10. In case of any violation of these Terms and Conditions or any misuse or abuse of privileges found, Emperor Cinemas reserves the right to terminate the membership any time without prior notice and decline the member's future application, and all Tokens and complimentary vouchers/redemption coupons/coupons in account will be forfeited.
1.2.1. Member will have an e-membership account after successful registration. Member can login the e-membership account via Emperor Cinemas website or mobile app.
1.2.2. Member can login the e-membership to use the e-membership card, manage e-tickets or e-coupons, check transaction records, receive the member offers or redeem offers or rewards with Tokens.
1.2.3. Member shall pay HK$20** of administration fee at Emperor Cinemas to issue a physical membership card.
1.3. Safety & Security of Membership Card and E-membership Login Number with Password
1.3.1. Member bears full responsibility to ensure the safety and security of membership card, e-membership login number with password and all transactions made under the account. Member shall change the password regularly for security.
1.3.2. If the membership card is altered, damaged or lost, member must pay HK$20** to reissue a new card at Emperor Cinemas.
1.3.3. Member should notify us immediately by contacting Emperor Cinemas staff or email to email@example.com if membership card has been lost or stolen, or if member has reason to believe that the e-membership login number with password may have been disclosed to an unauthorized party. Emperor Cinemas shall not be responsible for any loss (including loss of Tokens and complimentary vouchers/redemption coupons/coupons) suffered by member in relation to the loss of membership card or e-membership login number with password have been disclosed to an unauthorized party.
1.3.4. Only the member is entitled to use the membership card and e-membership account. Membership card, e-membership account, Tokens and complimentary vouchers/redemption coupons/coupons are not transferable and cannot be exchanged for cash. Staff of Emperor Cinemas reserves the right to request any person who use the membership card presenting their identification documents for verification. If evidence of misuse or abuse of privileges is found, Emperor Cinemas reserves the right to terminate the membership and cancel all Tokens and coupons without prior notice. The membership fee will not be refunded as well.
1.4. Promotional or Marketing Information
1.5. Membership Year and Others
1.5.1. Membership is valid for 1 year from the date of successful registration. For example, if the date of joining is October 2, 2017, the expiry date shall be October 1, 2018. After renewal, the expiry date shall be October 1, 2019.
1.5.2. Member can renew membership within 30 days prior to the date of expiry via following channels: at Emperor Cinemas; or via Emperor Cinemas website or mobile app. Member must renew every year, membership will be extended for additional 1 year from the date of expiry after renewal. Expired account will be changed to FREE Regular Member and all Tokens and complimentary vouchers/redemption coupons/coupons accumulated shall be forfeited, member shall not be entitled to any form of compensation.
1.5.3. Unless otherwise specified, member’s privileges mentioned in these Terms and Conditions are applicable to all Emperor Cinemas operated in Hong Kong.
1.5.4. Emperor Cinemas reserves the right to update, alter, suspend or terminate member’s privileges, Tokens, complimentary vouchers/redemption coupons/coupons or any Terms and Conditions herein without prior notice.
2. Members' Privileges
2.1. Member Discounts
2.1.1. Member enjoys 10% discount on regular-priced ticket (include morning shows, first shows, Tuesday shows and selected late-night shows). Member can purchase a maximum of 4 member discounted tickets for each transaction. Discount is not applicable for Child Tickets, Student Tickets and Senior Tickets. The lowest ticket price after discount should be HK$45 (Tuen Mun) and HK$85 (Entertainment Building).
2.1.2. Ticket discount is applicable to Emperor Cinemas except the VIP House (The Coronet).
2.1.3. Ticket discount is applicable to Emperor Cinemas concierge, website and mobile app. Member can present the membership card or e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website or mobile app to enjoy convenient online/mobile ticketing experience with year-round member discount.
2.1.4. Discounted ticket price will be rounded up to the nearest integer.
2.1.5. Member enjoys 10% discount on concession by presenting the membership card or e-membership card at Emperor Cinemas concession counter.
2.1.6. Ticket and concession discount are not applicable to house booking, bulk purchase, preview shows, special shows, designated date, designated movies and movies of special engagement with film distributors.
2.1.7. Ticket and concession discount cannot be used in conjunction with Emperor Cinemas Membership complimentary vouchers/redemption coupons/coupons, Emperor Cinemas movie vouchers or any other promotional offers.
2.1.8. Unless otherwise specified, all discount offer is not applicable to purchase merchandises and/or premiums.
2.2.1. Two HK$20 ticket discount e-coupons will be credited to each member account after successful registration. HK$20 ticket discount coupon is applicable to Emperor Cinemas concierge, website and mobile app and can be applied for purchase a 2D/3D movie ticket or VIP House (The Coronet) of Emperor Cinemas; is not applicable to house booking, bulk purchase, non-regular priced tickets (i.e. shows with discounted tickets, including morning shows, first shows, Tuesday shows and selected late-night shows, etc), preview shows, special shows, designated date, designated movies and movies of special engagement with film distributors.
2.2.2. One complimentary birthday concession e-coupon will be credited to each member account 30 days before member’s birthday, the coupon is valid for 60 days from credited to the e-membership account. Member can redeem the complimentary birthday concession with the coupon directly at Emperor Cinemas concession counter. If a member registered as member within 30 days before birthday, the complimentary birthday concession coupon will be credited to the account on the next day. If the member registered after his/her birthday of that year, the coupon will be credited to the account on his/her next year’s birthday.
2.2.3. Please refer to any other additional terms and conditions and details listed on the coupons.
2.3. Online Ticketing Service Fee Waiver
2.3.1. Member enjoys online ticketing service fee waiver, a maximum of 8 tickets can be purchased per transaction.
2.3.2. Online ticketing service fee waiver is applicable to Emperor Cinemas website and mobile app. Member can login e-membership account via Emperor Cinemas website or mobile app to enjoy convenient online/mobile ticketing experience with online ticketing service fee waived.
2.3.3. Online ticketing service fee waiver is not applicable to house booking and bulk purchase.
3. Reward Scheme
3.1. Token Accumulation
3.1.1. 80 Tokens will be credited to each e-membership account upon successful registration.
3.1.2. Member can present the membership card or e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website or mobile app to earn 5 Tokens per each ticket purchase; or present the membership card or e-membership card at Emperor Cinemas concession counter to earn 1 Token per HK$10 spending on concession.
3.1.3. No Token will be earned and accumulated when complimentary vouchers/movie vouchers/redemption coupons are used to redeem tickets (included the surcharge required for long movies, movies with special engagement with film distributors and designated movies) or concession items, house booking, bulk purchase or purchase selected merchandises, items and gifts.
3.1.4. Token earned will base on the discounted amount if any discount or the actual spending amount with the use of the e-coupon.
3.1.5. Member can earn 15 Tokens for every successful referral of Emperor Cinemas VIP Membership application. Each referrer can earn maximum 90 Tokens per membership year. The new member must provide valid member ID and name of the referrer for the referrer to earn Tokens.
3.1.6. Token is valid for one membership year. Member must renew membership within 30 days prior to date of expiry to retain the validity of Token for a maximum of one membership year. Any expired Token shall be forfeited automatically and member shall not be entitled to any form of compensation.
3.2. Rewards Redemption
3.2.1. Member can redeem various rewards with Tokens required. 40 Tokens are redeemable for a HK$25 concession discount; or Emperor Cinemas will offer particular gifts for redemption from time to time.
3.2.2. Member can present the membership card or e-membership card at Emperor Cinemas concession counter to enjoy HK$25 concession discount by a maximum of 40 Tokens directly per transaction; or redeem particular gifts with required Tokens at Emperor Cinemas concierge.
3.2.3. Member can present the membership card or e-membership card at Emperor Cinemas concierge (except Emperor Cinemas Entertainment Building) to enjoy one buy-1-get-1 free 2D movie ticket offer with 60 Tokens directly per transaction. (Online redemption will be launched soon)
3.2.4. Member may be requested to present personal identification document for verification purpose upon using membership card or e-membership card.
3.2.5. Emperor Cinemas is not the manufacturer or supplier of any reward gifts or services and give no warranty in relation to the safety, suitability, quality or performance of any rewards gifts or services of the reward scheme. Any warranty claims in respect of any reward gifts or services should be directed to the manufacturer/supplier. Emperor Cinemas is not liable for any claims, losses or damages whatsoever incurred by the reward gifts or services. All reward gifts are without any trial period and are not returnable. No cancellation and alteration can be made once redemption has been applied.
3.2.6. This reward scheme is effective from 14 October 2017.
4.1. For terms and conditions of e-coupon, please refer to the promotion materials and coupons for details.
4.2. All accumulated Tokens and complimentary vouchers/redemption coupons/coupons shall be forfeited automatically once the membership is expired or has been terminated, member shall not be entitled to any form of compensation.
4.3. Emperor Cinemas shall not bear any legal liability for any loss of Tokens, loss or damage suffered as a result of a technical defect or error that prevents us from retrieving information relating to Token balance from our systems.
4.5. Emperor Cinemas reserves the right of the final decision and interpretation in case of any disputes on these Terms and Conditions.
4.6. No person other than the Member and Emperor Cinemas shall have any right under the Contracts (Rights of Third Parties) Ordinance, Cap 623 to enforce or enjoy any benefit of any of the provisions of these Terms and Conditions.
4.7. The Terms and Conditions are available in both Chinese and English versions. In the event of any inconsistency between the two versions, the English language version shall prevail.
4.8. These Terms and Conditions are governed by the laws of Hong Kong and you agree that any dispute shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong.
These Terms and Conditions are effective from 14 October 2017. Emperor Cinemas reserves the right to amend the member benefits and Terms and Conditions without prior notice. If new version of Terms and Conditions are released, this version will be replaced and the new version prevails.
** The specified fee is for reference only, Emperor Cinemas reserves the right to revise the fee without prior notice.
Emperor Cinemas (“the Company”) respects personal data privacy and is committed to fully implementing and complying with the data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance ("the Ordinance"). This Policy is applicable to the Emperor Cinemas Member (“Member”) as well as any other persons that their personal data is collected, by whatever means, used and held by the Company.
Kinds of Personal Data Collected, Used and/or Held
Only name, gender, date of birth, email address, telephone number, member’s reward record, survey and activity comments as well as transaction related information will be collected, used and held by the Company. In case of using mobile app, International Mobile Station Equipment (“IMEI”) number and Media Access Control Address (“MAC Address”) will also be collected, used and held by the Company.
Main Purposes of Collecting and/or Retaining Personal Data
You may provide us with your personal data at your own will. Should you be under the age of 18, please consult your parents or guardians before providing your personal data. If we are unable to obtain the data which is specified as “Compulsory Items”, the requested services, products, gifts, privileges or information may not be provided. Our mobile app cannot be downloaded to your handset without your permission to provide IMEI number and MAC Address.
The main purposes of collecting and retaining personal data are as follows:
Payments: Payment processing and/or verification of transaction details and/or credit card privilege entitlements;
Member Account and Activity Handling: Registration for membership; identity verification; statement; members’ rewards input; gift redemption; purchase and activity contact etc.; date of birth maybe used for giving out birthday privileges or gifts;
Handling of Personal Data Requests: Verification of identity for handling requests of access, correction and erasure of personal data;
Statistics: Carry out statistics and data analysis, such reports will contain only anonymous data for customers' reference as well as improving our service and product quality;
Mobile App Services: The system may identify the handset by memorizing the IMEI through registration by the user as a FREE Regular Member. By using the same handset, the user is not required to enter his/her password again for the next purchase. We will also monitor and analyze the download status of Emperor Cinemas mobile app to ensure system performance. MAC addresses are collected for the purpose of analyzing the hit rate of our mobile app in order to source and make available promotional or marketing information that you may be interested;
Direct Promotions and Marketing: Only after obtaining your consent, the Company may send or contact you from time to time to share promotional or marketing information, which include our film introduction, cinema activities, members’ privileges and gifts; also business partners’ services and products: travel, banking and finance, beauty and cosmetics, property and shopping mall, entertainment, sports, music, gaming, transportation, automobile, household, fashion & clothing, retail, dining, food, beverage, insurance, gambling, education, health and well-being, drugs, culture & arts, environmental protection, charity, book and magazines, social networking, technology & e-commerce, mobile application, mobile payment, cloud services, media and consumer products and services.
Retention of Personal Data
The membership information you provided for registration, with personal identifiable data and/or any copies thereof will be erased and/or destroyed within 2 years after received from Members. Credit card information will be destroyed within 6 months after payment process. If you desire to erase your personal data from our members’ and/or contact databases after the expiration of membership, please let us know.
Accuracy and Change of Personal Data
In order to ensure the correctness of the Members’ personal data, particularly contact details, retained by the Company, you may receive our request of confirmation or verification. Please feel free to contact us for correction or change of personal data or opt-out from receiving future direct promotional and marketing information. This service is free of charge.
Access to Personal Data
You are welcome to contact us for requesting access, verify, update or correct your personal data held by us. This service is free of charge. You are also welcome to request a copy of your personal data. We will verify your identity before handling your request and a reasonable fee may be charged for complying with such request. We will respond to your request within the time frame prescribed by the Personal Data (Privacy) Ordinance.
Transfer/Disclosure of Personal Data and Security Measures
Your personal data collected and maintained by the Company may be transferred/disclosed to the parties as listed below, where applicable, for performing certain professional services in relation to our business, which include payment processing and/or verification, ticketing system operation, membership card services, discount/privilege offers, website management, system development and maintenance etc. Those parties include:
1. Our joint promotion business partners;
2. Banks or financial institutions;
3. Any professional services companies who are under a duty of confidentiality to the Company and are acting for or on behalf of the Company; and/or
4. Government or regulatory authorities or law enforcement agencies as required or authorized by law.
We have established in place security measures and monitoring procedures to prevent unauthorized or accidental access, processing, erasure, loss or use of the data, and will monitor and ensure services companies to take the same security measures. All personnel that may access to the data will be ensured complying with the requirements of data protection. However, we may not be able to provide services to you refuse your personal data to be transferred/disclosed to parties 2-4 above.
Our security measures are listed below:
1. The services companies shall not keep any personal data transferred to them longer than is necessary for processing of the data.
2. Controls on password complexity, retries or resets are implemented to prevent passwords from being compromised.
3. Advanced encryption technology is used to protect the safety of personal data (including names, email addresses, telephone numbers, credit card information and purchase records) during transmission through our website or mobile app. Our Secure Socket Layer (SSL) system will prevent your data being transmitted from unauthorized interception or access by third parties.
4. Standalone server(s) with properly configured firewall are used to store personal data.
5. Only the personnel that have been trained with the strict privacy guidelines and procedures are authorized to access or handle your personal data. Such personnel are accountable for non-compliance with the related obligations.
6. The security system will be reviewed regularly.
Exclusion of Liability
The Company has implemented all reasonably practicable procedures, measures and steps to safeguard the security of your personal data. However, no method of transmission over the Internet, or method of electronic storage, is totally secure. We cannot guarantee its absolute security. Unless there is proved negligence, we shall not accept any liabilities therefor. Our liabilities, if any, shall only limit and subject to the scopes set out in the terms and conditions of this Policy, Emperor Cinemas Member, and Emperor Cinemas website/mobile app services respectively.
Third Party Websites
After clicking on an advertisement or a hyperlink button on our website, you may have left our website and entered the website of a Company’s advertising client, content provider, supplier, associated company or business partner. Your visit to these third parties’ websites is not protected by this Policy. These third parties’ websites are not owned or controlled by the Company. We have not authorized them to collect any personal data from you. Therefore, we are not responsible for any exposure of your personal data at these websites or losses arising from a third-party website’s practice or policy. Please contact the manager or owner of such websites directly for any enquiries or questions about their own privacy practices or policies.
When you browse our website, the internet provider will store your data. Such data may include IP address, operating system, web browser model, internet supplier and number of storage. The internet provider will disclose to us your visit only as a “hit” and the web browser model. We collect this data solely for statistic purpose. No personal data will be analyzed.
Should there be any differences or inconsistencies between the Chinese version and English version of this Policy, the English version shall prevail.