1. General Terms and Conditions
1.1. VIP Membership Application
1.1.1. Applicant can apply the membership via following channels: at Emperor Cinemas; or via Emperor Cinemas website or mobile app. Upon the submission of a completed application form and all the necessary information and payment of the membership fee, the applicant is deemed to have carefully read and understood and deemed to accept and agree to be bounded by the Terms and Conditions herein and the Emperor Cinemas VIP Membership of the applicant will be effective thereon.
1.1.2. Member warrants and represents that all information provided in the application form is true, accurate and complete.
1.1.3. Member agrees to update the personal profile of e-membership account via Emperor Cinemas website or mobile app immediately upon any changes of details submitted to us in the application form. Emperor Cinemas shall not be liable for any claim, demand, liability or action resulting from their failure to supply us with their updated, true, accurate and complete information.
1.1.4. Emperor Cinemas has the final decision to refuse or terminate the registration of any applicant for any reason whatsoever.
1.1.5. Member must present valid membership card or e-membership card or login to e-membership account prior to payment to enjoy privileges, earn Tokens, use complimentary vouchers/redemption coupons/coupons and gift redemptions.
1.1.6. Member’s registered name and date of birth must be identical to their identification documents, in order to serve gift redemption and verification (if necessary) purpose.
1.1.7. Each mobile number can be used to register for one membership account only. The registered mobile number must be verified to activate account.
1.1.8. Each email address can be used to register for one membership account and receive membership notifications. Member is not entitled to enjoy all membership offers if the account is not activated.
1.1.9. No membership fee will be refunded for membership termination before expiry and all Tokens and complimentary vouchers/redemption coupons/coupons in account will be forfeited.
1.1.10. In case of any violation of these Terms and Conditions or any misuse or abuse of privileges found, Emperor Cinemas reserves the right to terminate the membership any time without prior notice and decline the member's future application, and all Tokens and complimentary vouchers/redemption coupons/coupons in account will be forfeited.
1.2.1. Member will have an e-membership account after successful registration. Member can login the e-membership account via Emperor Cinemas website or mobile app.
1.2.2. Member can login the e-membership to use the e-membership card, manage e-tickets or e-coupons, check transaction records, receive the member offers or redeem offers or rewards with Tokens.
1.2.3. Member shall pay HK$20** of administration fee at Emperor Cinemas to issue a physical membership card.
1.3. Safety & Security of Membership Card and E-membership Login Number with Password
1.3.1. Member bears full responsibility to ensure the safety and security of membership card, e-membership login number with password and all transactions made under the account. Member shall change the password regularly for security.
1.3.2. If the membership card is altered, damaged or lost, member must pay HK$20** to reissue a new card at Emperor Cinemas.
1.3.3. Member should notify us immediately by contacting Emperor Cinemas staff or email to email@example.com if membership card has been lost or stolen, or if member has reason to believe that the e-membership login number with password may have been disclosed to an unauthorized party. Emperor Cinemas shall not be responsible for any loss (including loss of Tokens and complimentary vouchers/redemption coupons/coupons) suffered by member in relation to the loss of membership card or e-membership login number with password have been disclosed to an unauthorized party.
1.3.4. Only the member is entitled to use the membership card and e-membership account. Membership card, e-membership account, Tokens and complimentary vouchers/redemption coupons/coupons are not transferable and cannot be exchanged for cash. Staff of Emperor Cinemas reserves the right to request any person who use the membership card presenting their identification documents for verification. If evidence of misuse or abuse of privileges is found, Emperor Cinemas reserves the right to terminate the membership and cancel all Tokens and coupons without prior notice. The membership fee will not be refunded as well.
1.4. Promotional or Marketing Information
1.5. Membership Year and Others
1.5.1. Membership is valid for 1 year from the date of successful registration. For example, if the date of joining is October 2, 2017, the expiry date shall be October 1, 2018. After renewal, the expiry date shall be September 30, 2019.
1.5.2. Member can login "e-Memebership Card" (https://www.emperorcinemas.com/en/member/e_card) via Emperor Cinemas website, mobile app or visit Emperor Cinemas to renew VIP membership within 30 days prior to the date of expiry. Member must renew every year, membership will be extended for additional 1 year from the date of expiry after renewal. Expired account will be changed to FREE Regular Member and all Tokens and complimentary vouchers/redemption coupons/coupons accumulated shall be forfeited, member shall not be entitled to any form of compensation.
1.5.3. Unless otherwise specified, member's privileges mentioned in these Terms and Conditions are applicable to all Emperor Cinemas operated in Hong Kong.
1.5.4. Emperor Cinemas reserves the right to update, alter, suspend or terminate member's privileges, Tokens, complimentary vouchers/redemption coupons/coupons or any Terms and Conditions herein without prior notice.
2. Members' Privileges
2.1. Member Discounts
2.1.1. Member enjoys 10% discount on regular-priced ticket (include morning shows, first shows, Tuesday shows and selected late-night shows). Member can purchase a maximum of 4 member discounted tickets for each transaction. Discount is not applicable for Child Tickets, Student Tickets and Senior Tickets. The lowest ticket price after discount should be HK$45 (Tuen Mun) and HK$85 (Entertainment Building).
2.1.2. Ticket discount is applicable to Emperor Cinemas except the VIP House (The Coronet).
2.1.3. Ticket discount is applicable to Emperor Cinemas concierge, website and mobile app. Member can present the membership card or e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website or mobile app to enjoy convenient online/mobile ticketing experience with year-round member discount.
2.1.4. Discounted ticket price will be rounded up to the nearest integer.
2.1.5. Member enjoys 10% discount on concession by presenting the membership card or e-membership card at Emperor Cinemas concession counter.
2.1.6. Ticket and concession discount are not applicable to house booking, bulk purchase, preview shows, special shows, designated date, designated movies and movies of special engagement with film distributors.
2.1.7. Ticket and concession discount cannot be used in conjunction with Emperor Cinemas Membership complimentary vouchers/redemption coupons/coupons, Emperor Cinemas movie vouchers or any other promotional offers.
2.1.8. Unless otherwise specified, all discount offer is not applicable to purchase merchandises and/or premiums.
2.2.1. Two HK$20 ticket discount e-coupons will be credited to each member account after successful registration and renewal. HK$20 ticket discount coupon is applicable to Emperor Cinemas concierge, website and mobile app and can be applied for purchase a 2D/3D movie ticket or VIP House (The Coronet) of Emperor Cinemas; is not applicable to house booking, bulk purchase, non-regular priced tickets (i.e. shows with discounted tickets, including morning shows, first shows, Tuesday shows and selected late-night shows, etc), preview shows, special shows, designated date (December 24 to 26 and December 31 to January 1), designated movies and movies of special engagement with film distributors.
2.2.2. One complimentary birthday concession e-coupon will be credited to each member account 30 days before member’s birthday, the coupon is valid for 60 days from credited to the e-membership account. Member can redeem the complimentary birthday concession with the coupon directly at Emperor Cinemas concession counter. If a member registered as member within 30 days before birthday, the complimentary birthday concession coupon will be credited to the account on the next day. If the member registered after his/her birthday of that year, the coupon will be credited to the account on his/her next year’s birthday. Complimentary birthday concession e-coupon is only applicable to redeem a selected concession item at designated concession counter of Emperor Cinemas only: 32oz Popcorn (Tuen Mun) or Froyo (Entertainment Building).
2.2.3. Please refer to any other additional terms and conditions and details listed on the coupons.
2.3. Online Ticketing Service Fee Waiver
2.3.1. Member enjoys online ticketing service fee waiver, a maximum of 8 tickets can be purchased per transaction.
2.3.2. Online ticketing service fee waiver is applicable to Emperor Cinemas website and mobile app. Member can login e-membership account via Emperor Cinemas website or mobile app to enjoy convenient online/mobile ticketing experience with online ticketing service fee waived.
2.3.3. Online ticketing service fee waiver is not applicable to house booking and bulk purchase.
3. Reward Scheme
3.1. Token Accumulation
3.1.1. 80 Tokens will be credited to each e-membership account upon successful registration and renewal. Relevant tokens earned by membership renewal can be used starting from the first day of next membership year.
3.1.2. Member can present the membership card or e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website or mobile app to earn 5 Tokens per each ticket purchase; or present the membership card or e-membership card at Emperor Cinemas concession counter to earn 1 Token per HK$10 spending on concession.
3.1.3. No Token will be earned and accumulated when complimentary vouchers/movie vouchers/redemption coupons are used to redeem tickets (included the surcharge required for long movies, movies with special engagement with film distributors and designated movies) or concession items, house booking, bulk purchase or purchase selected merchandises, items and gifts.
3.1.4. Token earned will base on the discounted amount if any discount or the actual spending amount with the use of the e-coupon.
3.1.5. Member can earn 15 Tokens for every successful referral of Emperor Cinemas VIP Membership application. Each referrer can earn maximum 90 Tokens per membership year. The new member must provide valid member ID and name of the referrer for the referrer to earn Tokens.
3.1.6. Token is valid for one membership year. Member must renew membership within 30 days prior to date of expiry to retain the validity of Token for a maximum of one membership year. Any expired Token shall be forfeited automatically and member shall not be entitled to any form of compensation.
3.2. Rewards Redemption
3.2.1. Member can redeem various rewards with Tokens required. 40 Tokens are redeemable for a HK$25 concession discount; or Emperor Cinemas will offer particular gifts for redemption from time to time.
3.2.2. Member can present the membership card or e-membership card at Emperor Cinemas concession counter to enjoy HK$25 concession discount by a maximum of 40 Tokens directly per transaction; or redeem particular gifts with required Tokens at Emperor Cinemas concierge.
3.2.3. Member can present the membership card or e-membership card at Emperor Cinemas concierge (except Emperor Cinemas Entertainment Building) to enjoy one buy-1-get-1 free 2D movie ticket offer with 60 Tokens directly per transaction. (Online redemption will be launched soon)
3.2.4. Member may be requested to present personal identification document for verification purpose upon using membership card or e-membership card.
3.2.5. Emperor Cinemas is not the manufacturer or supplier of any reward gifts or services and give no warranty in relation to the safety, suitability, quality or performance of any rewards gifts or services of the reward scheme. Any warranty claims in respect of any reward gifts or services should be directed to the manufacturer/supplier. Emperor Cinemas is not liable for any claims, losses or damages whatsoever incurred by the reward gifts or services. All reward gifts are without any trial period and are not returnable. No cancellation and alteration can be made once redemption has been applied.
3.2.6. This reward scheme is effective from 14 October 2017.
4.1. For terms and conditions of e-coupon, please refer to the promotion materials and coupons for details.
4.2. All accumulated Tokens and complimentary vouchers/redemption coupons/coupons shall be forfeited automatically once the membership is expired or has been terminated, member shall not be entitled to any form of compensation.
4.3. Emperor Cinemas shall not bear any legal liability for any loss of Tokens, loss or damage suffered as a result of a technical defect or error that prevents us from retrieving information relating to Token balance from our systems.
4.5. Emperor Cinemas reserves the right of the final decision and interpretation in case of any disputes on these Terms and Conditions.
4.6. No person other than the Member and Emperor Cinemas shall have any right under the Contracts (Rights of Third Parties) Ordinance, Cap 623 to enforce or enjoy any benefit of any of the provisions of these Terms and Conditions.
4.7. The Terms and Conditions are available in both Chinese and English versions. In the event of any inconsistency between the two versions, the English language version shall prevail.
4.8. These Terms and Conditions are governed by the laws of Hong Kong and you agree that any dispute shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong.
These Terms and Conditions are effective from 14 October 2017. Emperor Cinemas reserves the right to amend the member benefits and Terms and Conditions without prior notice. If new version of Terms and Conditions are released, this version will be replaced and the new version prevails.
** The specified fee is for reference only, Emperor Cinemas reserves the right to revise the fee without prior notice.
Protecting your privacy
We are dedicated to processing your Data in accordance with the required standards. This includes protecting your privacy and ensuring the security of your Data in compliance with, where applicable, the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (the “Ordinance”), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “GDPR”) and other relevant regulations where applicable.
We may collect, use and hold a range of different Data about you. For the purposes of the followings:
(collectively, “the Services”)
You may be requested to provide Data such as, but not limited to:
Provision of the Special Data mentioned immediately above is optional although, where the requested Service is a personalised Service or provision of a product is dependent upon your provision of all requested Data, failure to provide the requested Data may prevent us from providing those particular Services to you.
How we collect Data
We collect Data in a number of ways, including from:
Other Privacy Data
To better serve your needs and preferences, our web servers may collect Data relating to your website, device or app activity. We may also collect aggregated, anonymous, statistical data on the server's usage so that we may better cater to the behaviour of users of our websites and mobile apps. This type of Data may include, but is not limited to:
Our legal basis for using your Data including how we transfer your Data
We have a legitimate interest in properly administering the Services. In addition, our use of your personal data may be necessary for the performance of the Services that you have requested. In order to provide the Services that you have requested, we may, to the extent permissible under applicable laws and regulations, transfer your Data to organisations or parties outside of the Company (which may be within or outside of Hong Kong) (collectively, “Organisations”). Your Data is transferred to these Organisations for the strict purpose of enabling us to supply our Services to you but is not applicable to any Organisations which are not owned by the Company or of which its company policies are not controlled by the Company as well as any persons employed or managed by the Company.
In some circumstances as mentioned above, we may need to ask for your consent to use your Special Data where required by law to do so.
These Organisations provide support services to our businesses and operations including without limitation:
We take the required steps to ensure that these Organisations are bound by appropriate confidentiality and privacy obligations in relation to the protection of your Data and that they use your Data for the sole purpose of carrying out the services for which they have been engaged, and not for their own or other purposes (including direct marketing).
In addition, we may transfer your Data:
Direct Promotions and Marketing
Marketing may be carried out in a variety of ways (such as in the form of a letter, bill insert/message, email, digital SMS, MMS, instant message, app push notification, by telephone, social media or advertisements on websites or other means).
We will honour each individual's request to not use his/her Data for the purposes of direct marketing. You may opt-out from receiving direct marketing material and/or communications from the relevant Service and/or any notices from the Company. At the same time, you may resume receiving the same (if you have previously opted-out of receiving such material and/or communications from the relevant Service) by making a written request to our Data Protection Officer together with your registered name and service account number, registered telephone number or login name (as applicable).
Transfer of Data outside Hong Kong
At times it may be necessary and/or prudent for us to transfer your Data to places outside of Hong Kong, for instance, for the prevention, detection or investigation of crime or for storage, processing and other purposes for which the Data were collected. In the event that we do transfer your Data outside of Hong Kong, we will do so in compliance with the prevailing requirements of the Ordinance, other relevant regulations and the GDPR where applicable.
The safety of your Data is important to us
1. The Organisations shall not keep any personal data transferred to them longer than is necessary for processing of the data.
2. Controls on password complexity, retries or resets are implemented to prevent passwords from being compromised.
3. Advanced encryption technology is used to protect the safety of personal data (including names, email addresses, telephone numbers, credit card information and purchase records) during transmission through our website or mobile app. Our Secure Socket Layer (SSL) system will prevent your data being transmitted from unauthorized interception or access by third parties.
4. Standalone server(s) with properly configured firewall are used to store personal data.
5. Only the personnel that have been trained with the strict privacy guidelines and procedures are authorized to access or handle your personal data. Such personnel are accountable for non-compliance with the related obligations.
6. The security system will be reviewed regularly.
When we pass your Data to third party Organisations for them to process, we seek to ensure that they have appropriate security measures in place to keep your Data safe and to comply with applicable principles in relation to data protection. Some of the people we share your Data with may process it overseas. You can contact us for more information about the safeguards we use to ensure that your Data is adequately protected in these circumstances.
Retention of your Data
We will retain your Data in accordance with our internal policies. Our policies are in compliance with the Ordinance and the GDPR where applicable, and cover the following principles:
(a) The membership information you provided for registration, with personal identifiable data and/or any copies thereof will be erased and/or destroyed within 2 years after received from Members. Credit card information will be destroyed within 6 months after payment process. If you desire to erase your personal data from our members’ and/or contact databases after the expiration of membership, please let us know;
(b) Other data will only be retained for as long as is necessary to fulfil the original or directly related purposes for which it was collected, unless the data is also retained to satisfy any applicable legal, regulatory or contractual obligations; and
(c) Data are purged from our electronic, manual and other filing systems based on the above criteria and our internal procedures.
Your right to access, correct and delete Data
We take all reasonable precautions to ensure that the Data we collect, use and transfer is accurate, complete and up-to-date. However, the accuracy of that Data depends to a large extent on the Data you provide. You have a right to request access to, and correction of, your Data and we recommend that you:
(a) let us know if there are any errors in your Data; and
(b) keep us up-to-date with changes to your Data.
If you wish to access or amend any of your Data we hold, or request that we delete any of your information that is no longer necessary for the provision of our Services, you may contact us in the manner as set forth under the “Contact Us” section. This service is free of charge.
You may exercise your right of access and correction by writing to our Data Protection Officer at the details stated in the “Contact us” section below. This service is free of charge
You may decline to share Data with us and/or withdraw any consents which you may have provided, in which case, we may not be able to provide you with some of our Services.
At any time, you may object to us holding or processing your Data, on legitimate grounds, save and except as otherwise permitted by the applicable law.
Unless specially required or requested by us, please do not send or publish any personal sensitive data (e.g. contents in relations to race, political views, religious or other beliefs, health record, criminal record or chamber membership, etc.) to us or through our websites or mobile applications. If we specially required or requested your provision of sensitive data, we must obtain your prior express consent.
How to contact us
For all issues and enquiries regarding our compliance with our obligations (including Opt-out) under the Ordinance and the GDPR where applicable, and any request for access to, correction or deletion of your Data, please contact us in writing at:
Emperor Cinemas Limited
20/F, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong
Attnentionto: Data Protection Officer
or via email to: firstname.lastname@example.org
To raise an issue regarding our handling of your Data, please contact us in order that we can attempt to resolve your issue.