Emperor Cinemas (Entertainment Building) Notice

News|2020-04-08

Emperor Cinemas (Entertainment Building) was informed by the Centre for Health Protection on 25 Mar 2020 afternoon that a customer who was confirmed to be infected with COVID-19 on 23 Mar 2020, had visited our cinema on 17 Mar 2020. We have not received any further information about the case from the Department at this point, we will announce additional details once we receive any updates. 

Emperor Cinemas (Entertainment Building) will be temporarily closed for 14 days, from 26 Mar to 8 Apr 2020. During the temporary closure, we will follow the advice from Centre for Health Protection – Department of Health and arrange a professional third-party sanitation team to clean and disinfect the whole cinema thoroughly.

Customers who purchased tickets of affected show
You may (1) exchange for same-valued ticket (per piece) of other show or (2) exchange for a complimentary voucher valid for 90 days or (3) apply for refund.

  • For customers who purchased at box office, please visit Emperor Cinemas (Entertainment Building) within 45 days from the show date and present your ticket(s) at box office.
  • For customers who purchased via app or website, we will contact you via the email you provided during online ticketing in 2 working days. 
  • For customers who confirmed a house booking, our salesperson will contact you directly. 


Cleaning and disinfection 
During the temporary closure, we will follow the health advice from Centre for Health Protection Infection Control Branch and arrange a professional third-party sanitation team to clean and disinfect the whole cinema thoroughly.

Staff self-quarantine
All staff of Emperor Cinemas (Entertainment Building) need to be quarantined for 14 days. 

For enquiry, please email us at enquiry@emperorcinemas.com. Thank you and sorry for inconvenience caused.

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