Ticket Exchange Arrangement


Emperor Cinemas has made following adjustments on ticket exchange arrangements:

Customer who have purchased ticket but cannot present on the show date, please visit respective cinema (within 14 days after the show date), exchange for a same-valued ticket by presenting your valid ticket or e-ticket at box office. Above arrangement is applicable for ticket holders of shows from 1 October 2019 onwards; while not applicable to house booking and bulk purchase. Tickets sold are non-refundable.

For the update of cinemas operation hours, please refer to the latest announcement on Emperor Cinemas’ website, app, Facebook Page and cinema notice. Thank you.

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